FAQs
Sealed Product FAQ & Refund Policy
Sealed Product Orders
When will my order ship?
We will provide your shipping date once your order is fully prepared for dispatch.
Once your shipping date has been scheduled, you will receive your tracking information automatically.
Until then, we are unable to provide an estimated shipping date.
For pre-order items, orders will only ship after the official product release date.
How long will delivery take?
Delivery times begin after your order has been shipped, not from the date your order is placed.
Most deliveries arrive within 2–4 business days, depending on your location. This timeframe is an estimate only and is not guaranteed.
Please note that customs inspections or import procedures in your country may cause additional delays that are beyond our control.
Can I cancel my sealed product order?
Pre-orders cannot be cancelled once payment has been completed.
Before payment: Simply do not complete payment. The order will not be processed.
After payment (standard products): You may cancel your order only before a shipping date has been assigned.
After a shipping date has been assigned: Orders can no longer be cancelled.
Can I return a sealed product?
You may return one or more sealed products within 14 days of receiving your order, provided that:
- The product is unopened, sealed, complete, and in its original condition.
- The original packaging is intact and has not been damaged, altered, or marked.
Returns will not be accepted for products that:
- Have been opened or unsealed.
- Are incomplete.
- Show signs of use, damage, scratches, or tampering.
- Are missing their original packaging or labels.
- Are returned in packaging that has been damaged or altered.
If your return meets the above conditions, please contact us before sending the item back so we can provide return instructions.
Live Break FAQ & Refund Policy
What is a Live Break?
A Live Break is a service where sealed Trading Card Game (TCG) products are opened live on stream. By purchasing a break spot, you are purchasing the live opening service and the cards assigned to your purchased spot, unless otherwise stated in the product description.
How do I join a break?
Simply purchase an available spot before the break fills. Once all spots are sold, the break will be scheduled and streamed live.
When will my break take place?
Breaks are typically streamed once all spots have sold. Any schedule updates will be announced through our streaming platforms or community channels.
Where can I watch the break?
All breaks are streamed live. If you're unable to watch live, a replay will be available so you can watch your break at any time.
What if I don't pull any valuable cards?
Trading cards are random by nature. Every pack is completely chance-based, and we cannot guarantee specific cards, rarities, or values.
Not receiving a "hit," valuable card, or the cards you were hoping for does not qualify for a refund.
Are products always opened live?
Yes. Unless specifically stated otherwise, all packs and sealed contents included in your purchase are opened live during the stream.
To help keep streams running smoothly, some products may be prepared before going live. This may include:
- Removing the plastic shrink wrap.
- Opening the outer box.
- Separating booster packs from display packaging.
This preparation is done solely to improve the viewing experience and reduce downtime.
All booster packs and sealed contents remain untouched until they are opened live on stream.
Pre-opening the outer packaging does not affect the authenticity, integrity, or randomness of the products and is not grounds for refunds or complaints.
How are randomizations handled?
Whenever a randomization is required (such as multi-owner cards, random spots, or similar situations), it will be performed live using a transparent randomization method so everyone can verify the results.
Can I cancel my order?
Orders may only be cancelled before the break or service has begun, and only if the cancellation can reasonably be accommodated.
Once your break has started or the product assigned to your purchase has been opened, the service is considered fulfilled and cancellations are no longer possible.
What is your refund policy?
Because Live Breaks are a service involving the opening of sealed products, refunds will not be issued for:
- Pulling cards of lower value than expected.
- Not receiving a desired card.
- Not receiving a major hit.
- Any outcome resulting from the random nature of TCG products.
- Any order where the break has already started or the product has been opened.
- Products whose outer packaging was prepared before the stream while all sealed contents remained unopened until live.
When will refunds be considered?
Refund requests may only be considered in exceptional circumstances, including:
- An error in fulfilling your order.
- The break or service cannot be completed due to our error.
- Duplicate purchases made in error (subject to review).
- Any other situation where applicable consumer protection laws require it.
Each request is reviewed individually.
How are my cards shipped?
Cards are carefully packaged to help ensure they arrive safely. Higher-value cards are sleeved and placed into appropriate protective holders before shipping.
Can I combine shipping?
Yes. We can usually hold your cards and combine shipping with future breaks. Please contact us before your order is dispatched if you'd like to do so.
What if a card comes out of the pack damaged?
Cards are manufactured and packaged by the publisher. We cannot guarantee card condition as factory defects can occur before products reach us.
Do you ship internationally?
Yes. International shipping is available. Shipping costs and delivery times vary depending on your destination.
Acceptance of Terms & Agreement & Consumer Rights
By purchasing any Live Break, break spot, or chance-based product, you confirm that you have read, understood, and accepted these Live Break Terms & Conditions and Refund Policy.
You acknowledge that Trading Card Game products contain random contents and that no specific cards, rarities, or values are guaranteed unless explicitly stated in the product description.
Nothing in these Terms & Conditions limits or excludes any statutory consumer rights that cannot be waived or excluded under the applicable laws of your country or region.
Need help?
If you have any questions before or after a break, feel free to contact us. We're always happy to help and want every customer to enjoy a fair, transparent, and exciting breaking experience.