Refund policy

Return & Refund Policy

This Return & Refund Policy applies to all purchases made through our store. By placing an order, you agree to the terms below. Nothing in this policy affects your statutory consumer rights under applicable law.

Live Breaks

A Live Break is a service involving the live opening of sealed Trading Card Game (TCG) products.

By purchasing a Live Break, you expressly request that the service begin before the expiry of the statutory withdrawal period. You acknowledge that, once the Live Break has started and the products assigned to your purchase have been opened, the service has begun and your statutory right of withdrawal may no longer apply, where permitted by applicable law.

Refunds or cancellations will not be accepted once the Live Break has started, except where required by law.

Refunds will not be issued because:

  • You did not receive the cards you hoped for.
  • The cards pulled are worth less than expected.
  • You did not receive a high-value or "hit" card.
  • The outer packaging was prepared before the stream while all sealed contents remained unopened until opened live.

Sealed Products

Consumers have the right to withdraw from their purchase within 14 days of receiving the goods, without giving any reason, except where an exemption under applicable law applies.

To exercise this right, you must notify us within the 14-day withdrawal period.

Returned products must:

  • Be unopened and factory sealed.
  • Be complete and include all original contents.
  • Be returned in their original packaging.
  • Be free from damage, alterations, excessive handling, or signs of use beyond what is necessary to inspect the goods.

Returns may be refused where the product has been opened, used, damaged, or is no longer in a condition suitable for resale, in accordance with applicable consumer protection laws.

Unless otherwise agreed, the customer is responsible for the cost of returning eligible products.

Pre-Orders

Pre-orders reserve stock before release and will be shipped after the official release date.

Our commercial policy does not allow the cancellation of paid pre-orders. However, this does not affect any statutory rights that consumers may have under applicable consumer protection legislation.

Refunds

Where a refund is due, it will be processed using the original payment method whenever possible.

Refunds may be issued where:

  • An incorrect item was supplied.
  • The order cannot be fulfilled due to our error.
  • The product arrives damaged as a result of our handling.
  • A valid withdrawal request has been made in accordance with applicable law.
  • Any other circumstance where a refund is required by law.

Where permitted by law, refunds may be withheld until the returned goods have been received or until satisfactory proof of return has been provided.

Agreement

By placing an order, you confirm that you have read and accepted this Return & Refund Policy together with our Terms & Conditions.

Nothing in this policy limits or excludes any statutory consumer rights that cannot legally be limited or excluded under the laws applicable to your purchase.