Política de envio
Shipping Policy
We aim to process and ship all orders as quickly and safely as possible. Please read the following Shipping Policy before placing your order.
Processing Times
Orders are prepared in the order they are received.
A shipping date will only be provided once your order is fully prepared for dispatch.
Once your order has been dispatched, you will automatically receive your tracking information.
Until your order is ready for shipment, we are unable to provide an estimated shipping date.
Pre-Orders
Pre-order items will only be shipped after their official release date.
If your order contains both pre-order and in-stock items, your order may be held until all items are available, unless otherwise agreed.
Release dates are determined by the manufacturer or distributor and may change without prior notice.
Delivery Times
Estimated delivery times begin after your order has been dispatched, not from the date the order is placed.
Delivery times vary depending on the destination and the shipping service selected.
Any delivery times provided are estimates only and are not guaranteed.
Tracking
Once your order has been shipped, you will receive a tracking number by email or through the contact method provided during checkout.
Please allow some time for the tracking information to become active after dispatch.
Shipping Address
Customers are responsible for ensuring that the shipping address provided is complete and accurate.
We are not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information supplied by the customer.
Customs & Import Charges
International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated.
Customs clearance procedures may cause delays that are outside our control.
Shipping Delays
We are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:
- Shipping carriers.
- Customs authorities.
- Severe weather.
- Natural disasters.
- Industrial action or strikes.
- Public holidays.
- Other force majeure events.
Lost or Damaged Shipments
If your order arrives damaged or appears to have been lost during transit, please contact us as soon as possible.
We will work with the shipping carrier to investigate the issue and assist you in reaching a resolution.
Combined Shipping
Where possible, multiple eligible orders may be combined into a single shipment.
If you would like to combine orders, please contact us before your order has been dispatched.
Delivery Completion
Risk of loss or damage passes to the customer upon delivery of the goods, in accordance with applicable law.
Contact
If you have any questions regarding shipping, delivery, or your order status, please contact us using the details provided on our website.